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FEEDBACK

Dear Valued Customer,

I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service you recently received. We appreciate your business and want to make sure we exceed your expectations.

Customer Information ( *All fields are mandatory )

Name *:	Company*:
Email*:	Customer ID*:	(forgot my customer ID)
Tel*:

1. In evaluating your most recent customer service experience, was the quality of service you received:

	Superior
	Very satisfactory
	About average
	Somewhat unsatisfactory
	Very poor

Please describe if there was any particular aspect of the service experience that stood out:

2. The process of getting your problem resolved was:

	Superior
	Very satisfactory
	About average
	Somewhat unsatisfactory
	Very poor

Please describe if there was any particular aspect of the process that stood out:

3. The service Consultant was very courteous:

	Strongly agree
	Somewhat agree
	Neutral
	Somewhat disagree
	Strongly disagree

4. Which of the following qualities of the service Consultant stood out (as being superior)?

	Patient
	Enthusiastic
	Listened carefully
	Friendly
	Responsive
	Other

5. What qualities of the service Consultant irked you?

	No qualities irked me
	Not patient
	Not enthusiastic
	Didn't listen carefully
	Unfriendly
	Unresponsive
	Other

6. The service Consultant handled my call quickly:

	Strongly agree
	Somewhat agree
	Neutral
	Somewhat disagree
	Strongly disagree

7. What would best describe your experience, when you called?

	No improvement needed
	Kept me waiting on hold
	Had to explain several times
	Didn't know how to handle problem
	Had to ask others
	Spoke slowly
	Other

8. The service Consultant was very knowledgeable:

	Strongly agree
	Somewhat agree
	Neutral
	Somewhat disagree
	Strongly disagree

9. The service Consultant:

	No improvement needed
	Gave me the wrong information
	Didn't understand the question
	Gave unclear answers
	Couldn't solve problem
	Disorganized
	Other

10. The waiting time for having my question addressed was satisfactory:

	Strongly agree
	Somewhat agree
	Neutral
	Somewhat disagree
	Strongly disagree

11. My phone call was quickly transferred to the person who could best assist me:

	Strongly agree
	Somewhat agree
	Neutral
	Somewhat disagree
	Strongly disagree

12. Overall I was satisfied with the service I received:

	Strongly agree
	Somewhat agree
	Neutral
	Somewhat disagree
	Strongly disagree

Thank you for your feedback. We sincerely appreciate your opinion and will utilize the information you have provided to enhance our the services we offer..

If you have any comments or concerns about this survey please Contact: -

support@momentaglobal.com

Please contact me as soon as possible regarding this matter.

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NEWS AND EVENTS

March 2008
QPI awards IT Project Management tender to Momenta for managing and implementation of their entire IT infrastructure.

March 2008
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February, 2008
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February, 2008
Intech goes for a Sage Timberline ERP with Momenta

October 2007
Momenta along with Oracle and synergy launch RIB Construction Management Suite.

January, 2008
Momenta makes Ahli Bank Contact Centre live. Quality of the contact center services exemplary

December 2007
" Momenta launches Office in a Box "; the most innovative product in the market.

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